AutoTrader 2020 Highly Rated award!

POSTED: 11/12/2020

Every year, Auto Trader recognises the retailers who are providing the highest level of customer service through the Highly Rated campaign.

How do retailers become Highly Rated on Auto Trader?
Highly Rated retailers are those with the very best customer reviews on our site who have built their brand reputation on trust and transparency with their customers. Those who are Highly Rated will display a badge on their adverts and in their dealership, and they’ll also have a logo on their Auto Trader profile page – where you can learn a bit more about them.
How are Highly Rated retailers chosen?
Highly Rated retailers are selected based on the reviews and feedback of their real-life customers.

To get a badge on their profile, Highly Rated retailers will:

• Have an average customer rating of at least four stars in Auto Trader’s marketplace
• Have a certain number of high-quality reviews
• Regularly engage with customer reviews and contribute to Auto Trader’s amazing community

If a retailer has a Highly Rated badge, it’s because their customers have spoken and have consistently recognised their excellent customer service and experience.

How are retailers adapting to the new normal?
Even in normal circumstances, being named a Highly Rated retailer is a huge achievement; but it is especially true in the current climate.

The coronavirus (COVID-19) pandemic has changed the ways of working for many retailers, as they adapt to meet government guidelines and the expectations of car buyers.

Retailers have worked hard to meet concerns about personal safety and social distancing.

They’ve also moved fast to accommodate car buyers who are spending more time researching online before they make their purchase. Many are even accommodating rising trends like customer collection and home delivery.

To help car buyers like you feel safe and get all the information you need before you book an appointment to visit a forecourt, dealerships are also taking full advantage of Auto Trader’s new ad features.

These features highlight any COVID-19 safety features being implemented and can also highlight whether home delivery or live video viewings are available.

Helping you buy your next bike responsibly

We have implemented home services and COVID-19 safety measures, put in place to help you buy a brand-new or used bike safely.

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Fiveways Motorcycle Centre Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows Fiveways Motorcycle Centre Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only.

We can introduce you to a selected panel of lenders, which includes manufacturer lenders linked directly to the franchises that we represent. An introduction to a lender does not amount to independent financial advice and we act as their agent for this introduction. Our approach is to introduce you first to the manufacturer lender linked directly to the particular franchise you are purchasing your vehicle from, who are usually able to offer the best available package for you, taking into account both interest rates and other contributions. If they are unable to make you an offer of finance, we then seek to introduce you to whichever of the other lenders on our panel is able to make the next best offer of finance for you. Our aim is to secure the best deal you are eligible for from our panel of lenders. Lenders may pay a fixed commission to us for introducing you to them, calculated by reference to the vehicle model or amount you borrow. Different lenders may pay different commissions for such introductions, and manufacturer lenders linked directly to the franchises that we represent may also provide preferential rates to us for the funding of our vehicle stock and also provide financial support for our training and marketing. But any such amounts they and other lenders pay us will not affect the amounts you pay under your finance agreement, all of which are set by the lender concerned. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.

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