5-Ways News

Mon, 01 Jun 2020

Showrooms re-open 02/06/20. Please call before you visit

We are delighted to announce that from Tuesday the 2nd of June our showroom doors will officially reopen! 

Due to the restrictions we will need to control the amount of visitors we have on site and as one of our many new safety measures we will be asking customers to get in touch before they visit and make an appointment if necessary.

We will be limiting the amount of customers inside the store to a maximum of 5 at any one time, so please shop solo if possible. Customers will need to follow the in-store one way direction signs and please pay attention to our new alternative exit doors.

Looking for help? We're here for you.

Please read the below information. If you can't find what you need get in touch via Email using the links below, or give us a call us on 01482 35 55 35. Please be patient, your enquiry is important to us and we will reply as soon as possible but the restrictions mean things take a little longer.

Making Appointments and Arranging your purchase:

  • New and Used Vehicle enquiries. Make an appointment to view - Click Here
  • Vehicles on Order - Arrange contactless Collection or Home Delivery - Click Here
  • Finance quotes and finance related queries - Click Here
  • Service Department Bookings including MOT - Click Here
  • Parts and Accessories Department  - Click Here

Appointments:

For your safety and that of our colleagues, appointments are absolutely necessary for both vehicle sales and service in order that we can safely limit the number of people in our showrooms and workshops. Appointments will also be restricted to a maximum of one guest per appointment. 

Demo Rides:

We can now arrange demo rides, initially they will be limited and must be pre-booked with a member of the sales team. 24 hours notice is required.

Refreshments and waiting areas:

Unfortunately, we’ve had to take the difficult decision to close off our refreshments and inside waiting areas for the immediate future, although we have now re-opened our showroom customer toilet. If customers wish to stay on our premises during service & MOT appointments, they will only be able to use our limited outdoor waiting areas. Of course, we hope to be able to re-open these services eventually and we hope you can understand that this is purely with everybody’s safety in mind.

Watch our short video for full details of our in-store safety measures. - Click Here .TBC

Keeping you Safe In our Store

As changes in day-to-day life continue to evolve, the team are absolutely committed to customer safety as well as customer satisfaction. Our team is on hand to answer any questions or offer guidance; if you have any concerns about visiting us, please ask and we will always do our best to accommodate any specific circumstantial requests.

Although we can't offer you a coffee and a hand-shake, you'll still get the same warm and friendly welcome and we look forward to seeing you very soon.

 

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Previous Store update, dated 01/05/2020

To serve our part in tackling the Coronavirus pandemic, our showrooms are still currently closed to public access, however we are here on site offering a 'click or call & collect' service and to answer your enquiries. We are also operating a "by appointment only" scheme in our workshops and offer priority support to NHS and key worker’s.

Get in touch on 01482 35 55 35 or click here. We are open Monday to Friday, 9am to 5pm only.

Clearly, we don’t want to put you or the NHS at further risk, but if your motorcycling needs are a necessity then we would be delighted to help and support in any way we can.

Workshop

Call 01482 358600 to book your appointment or go online here. Please note we are operating restricted opening hours. Monday to Friday, 9am to 5pm only.

Motorcycle and Scooter sales

If you have an enquiry about purchasing a motorcycle or scooter from us, please get in touch here or call 01482 358605. We can arrange a full delivery service and provide you with a totally contactless sale without the need for you to visit our store and we can send additional photos or arrange a WhatsApp video call so you can view the bike remotely in more detail.

Parts, Accesories and Clothing

Click or Call and Collect is now available, click below or ring 01482 355535 to place your order and agree a collection time. Our Ebay store for Clothing, Parts and Accessories remains open and we are working hard to ship orders as quickly as possible. If you can't find what you need online, drop us an email enquiry here and we can help. Delivery is also available on all items.

General Enquiries

If you have any general enquiries or questions, please contact us via this option and we will get back to you as soon as possible.

Thank you for your patience and understanding.

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Previous Store update, dated 01/04/2020

We are deeply saddened to have had to close our doors to general access, however these are unprecedented times, and we need to adhere to the government and World health guidelines. The needs of our country, loved ones and the world must come first.

We would to take this opportunity to thank all of our customers for your continued support, for nearly 40 years we have been supplying motorcycles and scooters to the bikers of Hull, East Yorkshire and beyond and we look forward to welcoming you back to our showrooms in the near future.

We also would like to recognise the phenomenal work being carried out under such difficult circumstances by our NHS and key workers, many of whom are customers of ours. Your dedication to serving the community and saving lives goes beyond the call of duty. We want to help if we can and if you need support with your transport, please contact us here.

We are working behind the scenes to ensure any live orders or safety related workshop bookings (as of 24/03) are completed in a contactless and safe manner. If you have any queries with regards to your order please email us and we will reply as soon as is possible, but please be patient, we are adapting our business as the guidance dictates and these are difficult times for all of us.

Rest assured that we will re-open our showrooms as soon as it is safe for both our staff and customers. Please take the government guidance seriously, look out for one another and stay safe.

We hope to see you all soon,

Lesley, Gareth, Tim and all the team at 5-WAYS 

 

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