RETURNS & CANCELLATIONS

RETURNING GOODS BOUGHT ONLINE


Unwanted Goods
If you decide that you do not want any item which we have delivered then provided that it is returned to us in its original and unused condition (including in its original packaging), within 14 days of delivery, we will exchange it or offer a refund. This guarantee is in addition to and does not affect your statutory rights.

At Christmas time we extend this offer so that goods bought in the month of December that are returned to us in original and unused condition (including in original packaging), within 28 days of delivery, will be exchanged or refunded.

Faulty Goods
If you purchase a product from us which is found to be faulty we will supply a replacement product, arrange for a repair, or give you a refund of the purchase price.

Returning Goods
Simply return the goods to us by one of the following methods:

By Post – Please complete the returns form which can be found attached to your sales invoice.

RETURNS DEPRTAMENT

5-Ways Motorcycles

Walton House
17-19 Walton Street
Hull
HU36JB

In Person – Simply return the item to the our store for a replacement, repair or refund. You may wish to call first on 01482 35 55 35

RETURNING GOODS BOUGHT IN-STORE

In the case of unwanted goods we will only offer an exchange or credit note.

We will need proof of purchase and the goods must be returned within 14 days of purchase.

Sale goods and Crash helmets are non-returnable, non-exchangeable.

Faulty goods are dealt with according to current legislation and in some cases we reserve the right to repair before refund or replacement.

This does not affect your statutory rights.